Privacy Policy

At Lamabet Casino, we take player privacy seriously. We know you’re trusting us with personal information, and we treat that responsibility with care. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you have. We recommend reading it fully so you know exactly how your information is handled when you use our website and services.

Data Processing

Lamabet Casino processes personal data to provide access to games and related services, run accounts, process payments, prevent fraud, and meet legal and regulatory obligations. Some data processing is essential for account creation and ongoing use of the platform.

Lamabet Casino may be operated and administered by licensed entities and may use third-party service providers for key functions such as identity verification, payments, fraud monitoring, customer support tools, and hosting infrastructure. The legal owner/operator and licensing details presented on Lamabet Casino’s website (in the Terms, licensing, or legal footer) define the data controller responsible for your personal data.

By using Lamabet Casino, you agree to this Privacy Policy. We may update it from time to time, and continued use of the site after changes are published means you accept the updated version.

Collection of Information

Lamabet Casino may collect personal data in several ways, including during registration, gameplay, transactions, and support interactions. The types of information we collect can include:

Registration and communication data: full name, date of birth, address, email, phone number, and details you provide when contacting support.
Verification and compliance data: identification documents, proof of address, payment verification information, and other KYC/AML materials.
Interaction records: logs of communication via email, live chat, phone (if applicable), or other contact methods.
Transaction and usage data: deposits, withdrawals, bet history, bonuses used, and technical activity related to your account.
Technical data: IP address, device identifiers, browser type, operating system, log files, and similar information used for security and troubleshooting.
Responsible gambling and safety data: information connected to limits, self-exclusion, risk checks, and account protection measures.

Usage of Information

Lamabet Casino uses personal data to operate securely, deliver services, and meet compliance requirements. This includes using data for:

Creating and managing player accounts.
Processing deposits, withdrawals, and gameplay-related transactions.
Providing customer support and handling requests.
Conducting identity verification, age checks, and compliance screening.
Preventing fraud, money laundering, chargebacks, and other unlawful activity.
Securing the website and monitoring for suspicious behaviour.
Maintaining accurate records for audits, dispute resolution, and legal obligations.
Improving site functionality, game performance, and overall service quality.
Sending marketing messages where you have given consent (or where permitted by applicable rules).

Marketing Communications

If you opt in, Lamabet Casino may send promotional communications about bonuses, offers, and platform updates. You can unsubscribe at any time via your account settings or by contacting customer support. Even if you opt out of marketing, we may still send essential service notices such as security alerts, policy updates, or account-related messages.

Disclosure of Information

Lamabet Casino does not sell or rent your personal data. We may share your information only when it’s necessary to provide services or meet legal obligations, including:

Within our group: where sharing supports account administration, security, and service delivery.
With trusted partners: for compliance checks, fraud prevention, and operational support.
With third-party providers: such as payment processors, KYC/identity verification services, analytics tools, hosting providers, and customer support systems.
With authorities and regulators: where required by law, licensing obligations, or to protect the integrity of our services.

Any sharing is carried out under confidentiality and security requirements designed to protect your data.

Data Security and Retention

Lamabet Casino uses technical and organisational safeguards to protect personal data from unauthorised access, misuse, alteration, loss, or disclosure. Security measures may include encryption, access controls, monitoring, and secure storage practices.

We keep personal data only for as long as needed to provide services and comply with legal and regulatory obligations. In many cases, certain records must be retained for a defined period after account closure, including to meet anti-money laundering and financial recordkeeping requirements.

Cookies and Tracking

Lamabet Casino uses cookies and similar tracking technologies to support website functionality, improve performance, understand how the site is used, and (where permitted) support marketing.

Cookies may include:

Essential cookies: required for login, account security, and core functions.
Analytics cookies: used to measure usage and improve site performance.
Marketing cookies: used for promotions and campaign measurement where consent is provided.

You can manage cookie settings via your browser and, where available, on-site cookie controls. Disabling cookies may affect certain features and how smoothly the website works.

Your Rights and Contact Information

Depending on applicable data protection laws, you may have rights to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of data where legally permitted.
Object to or restrict certain processing activities.
Withdraw consent for marketing at any time.
Request data portability where applicable.

To exercise your rights or ask questions about this Privacy Policy, you can contact Lamabet Casino support or the data protection contact listed on our website. Where GDPR or similar frameworks apply, you may also file a complaint with the relevant supervisory authority.

Lamabet Casino is committed to protecting your privacy while maintaining a secure and compliant gaming environment. If you need help with anything related to your personal data, reach out to support and we’ll guide you through the process.